Sales Support Administrator


To organise and process administrative tasks to satisfy customer requirements through our allocated systems (NAV, Continia, CRM). To support the sales team so they can focus on completing business development activities.

Key Tasks

  • Order processing (Standard Orders, Transfer Orders & Consignment)
  • Order processing of Container Orders
  • Order processing of clearance materials (B & C Grade, Scrap coils)
  • Communication of Order Confirmations
  • Communicate changes of sales orders to customers
  • Request improvements & increases to achieve container customer loading dates
  • Liaison with Logistics to achieve required container schedules
  • Update container orders with logistics booking confirmations
  • Update container orders when impacted by logistics changes
  • Management of container customer updates (Switches, Change Log, Over/Under Productions, Delivery charges etc)
  • Ensure all sales orders are allocated (Stock, Works order, Purchase order, Transfer order)
  • Review and progress sales orders from Open status to Released
  • Assist with weekly review of minimum pallet requirements ahead of deadlines
  • Issue of monthly consignment reports and ensure return by deadline
  • Process of submitted usage reports into Consignment orders
  • Investigate and reconcile Consignment warehouse discrepancies
  • Review scheduled orders for invoicing on a weekly basis & reschedule as required.
  • Update and maintain customer pricing in NAV
  • Update and maintain customer price lists
  • Provide copies of POD’s and invoices as requested.
  • Any other duties as reasonably requested.